LEGAL
Privacy Policy
Last updated: 22 April 2026
Ryan Maxwell Events Pty Ltd (“RME.Events”, “we”, “our”, or “us”) is committed to protecting the privacy of our patrons, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or purchasing tickets to our events, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information that you provide to us directly, as well as information gathered automatically when you interact with our website and services.
Information you provide may include your name, email address, postal address, phone number, payment details, and any preferences or accessibility requirements relevant to your booking. If you contact us through our enquiry form, subscribe to our newsletter, or correspond with our box office, we retain the content of that correspondence.
Information collected automatically may include your IP address, browser type and version, device information, pages visited, referring URL, and timestamps. This information is collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal information to process ticket purchases, communicate with you about events you have booked, respond to enquiries, send newsletters and marketing communications (where you have opted in), and improve our services. We may also use your information to comply with legal obligations and to prevent fraud or misuse of our services.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
3. Disclosure to Third Parties
We do not sell your personal information. We may disclose your information to trusted third-party service providers who assist us in operating our business — including ticketing platforms, payment processors, venue partners, email delivery services, and analytics providers. These providers are contractually required to handle your information in accordance with our instructions and applicable privacy laws.
We may also disclose information where required by law, in response to valid legal process, or to protect our rights, property, or safety, or that of our patrons or the public.
4. Cookies and Analytics
Our website uses cookies and similar tracking technologies to recognise repeat visitors, remember your preferences, and understand how our website is used. You can control cookie preferences through your browser settings, though disabling cookies may affect some website functionality.
We may use third-party analytics services to help us understand website usage. These services may collect information about your visits in aggregated, non-identifying form.
5. Your Rights
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, and lodge a complaint if you believe we have mishandled your information.
To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within a reasonable timeframe, generally within 30 days.
6. Data Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure data transmission, restricted access to systems, and regular review of our security practices.
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, and reporting requirements. When your information is no longer needed, we take reasonable steps to destroy or de-identify it.
7. Overseas Disclosure
Some of our service providers are located outside Australia. When we disclose your personal information to overseas recipients, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles or equivalent protections.
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will revise the “Last updated” date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise any of your rights, or want to make a complaint, please contact us:
Ryan Maxwell Events Pty Ltd
Email: privacy@rmevent.com.au
Phone: +61 2 9876 5432
Post: Sydney, NSW, Australia
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.